After this, a window for a new Chrome user opens. Add a new browser profile/user and install ZenMateįor Firefox: You can find a description how to add a new user profile to Firefox here: įor Chrome: You add a new Chrome user profile to your browser in your browser settings: chrome://settings/Ĭlick on "Add new User".Now you download the plugin again directly from the ZenMate Homepage. Simply click on the little trash can symbol next to the ZenMate extension. Remove ZenMate from your browser in the extension/add-on section of your browser settings. If the problem is due to a conflicting security software, please contact ZenMate Support for more info and possible workarounds. It also sometimes happens that Antiviruses and web filters conflict with ZenMate. Try again while connected to another unrestricted network to test if this is the cause of your troubles. If you are using ZenMate at your workplace or school, it might be that they have a general filter. ZenMate does not work properly behind some web filters or other Proxies/VPNs. Turn off web filter, antivirus/firewall and other proxy/VPNs.The VPN does not keep any connection or activity logs, providing complete privacy for its users. With over 4000 servers, it ensures a stable internet connection and keeps your IP address hidden at all times. Alternatively, if you are using custom settings, check the box for "Accept cookies from sites". Zenmate Gratis VPN for Chrome is the best choice for secure online browsing. Set your 'History' settings to "Remember history". Click on 'Content settings.', which you find in the "Privacy" section, and make sure cookies aren't blocked.įor Firefox: Open the browser menu and go to 'Options'. Therefore, cookies need to be allowed while logging in.įor Chrome: Open the browser menu and go to 'Settings'. ZenMate uses cookies to manage user sessions and to connect the login on the website with the login and activation of the extension. You can easily update your ZenMate via your ZenMate dashboard. Older versions may cause compatibility issues. If your connection is unstable, please try again later. You have to be connected to the internet to activate/sign in to the ZenMate Extension. Make sure you don't have general connection issues.Please follow our step by step troubleshooting guide: If you are unable to log in to your account, there are most likely communication problems between your device and the ZenMate Servers.
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